Order Support
Track an order, update delivery details or ask about an existing purchase.
HARPAH Client Care
How Can We Help?
From finding your perfect fit to questions about your order, our Client Care team is here to make every step feel effortless.
We typically respond within 1–2 business days.
Find Support Faster
What Can We Help You With?
Choose the option that best matches your enquiry to find the right information or contact our Client Care team.
Returns & Exchanges
Find help with returns, exchanges, refunds and product eligibility.
Product & Fit Advice
Get support choosing the right size, fit, fabric or HARPAH style.
General Enquiries
Questions about HARPAH, partnerships, press or anything else.
Still unsure where to start? Send us a general enquiry and our Client Care team will guide you.
Contact HARPAH
We’re Here to Help
Send us your enquiry and our Client Care team will help you find the right answer.
Send an Enquiry
Tell Us How We Can Help
Include as much detail as possible so our team can assist you without sending six emails back and forth.
Quick Support
You May Find Your Answer Here
Explore our most requested support pages for faster answers about orders, delivery, returns, sizing and product care.
Track Your Order
Check the latest delivery status and tracking information for your HARPAH order.
Shipping & Delivery
View delivery timeframes, shipping costs and important dispatch information.
Returns & Exchanges
Review return eligibility, exchange options and refund processing information.
Size Guide
Compare measurements and find the HARPAH size designed to fit you best.
Fabric Guide
Discover the feel, support, compression and performance of each HARPAH fabric.
Product Care
Learn how to wash, dry and care for your HARPAH pieces so they perform longer.
Frequently Asked Questions
Find quick answers about orders, products, sizing, payments and more.
Still need help? Send an enquiry and our Client Care team will guide you.
Order Support
Already Placed an Order?
Track your delivery, review your return options or contact Client Care about an existing HARPAH purchase.
Have Your Order Number Ready
Your order number and checkout email help our team locate your purchase and assist you faster.
Track Your Order
View the latest tracking and delivery status for your HARPAH purchase.
Start a Return
Review eligibility and begin a return or exchange request.
Contact Client Care
Ask about an existing order, delivery issue, cancellation or product concern.
Frequently Asked
Before You Send an Enquiry
Find quick answers to the questions our Client Care team receives most often.
Still Need Help?
Send us your question and our Client Care team will respond within 1–2 business days.
How quickly will HARPAH respond?
Our Client Care team typically responds within 1–2 business days. During launches, promotional periods and public holidays, responses may take slightly longer.
Where can I find my order number?
Your order number can be found in your order confirmation email. Include this number and the email address used at checkout when contacting Client Care.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations once your order has entered processing, packing or fulfilment.
Can you help me choose a size?
Yes. Include the product name, your usual size and how you prefer your activewear to fit. Our team can provide guidance, although final fit may vary by body shape and personal preference.
Can I contact HARPAH through social media?
You can connect with HARPAH through social media, but order, payment and account enquiries should be submitted through our contact form or Client Care email.
Secure Shopping
Your payment and personal information are protected through secure checkout.
Easy Returns
Eligible purchases can be returned in line with the HARPAH returns policy.
View Returns
Free Shipping on $129+
Enjoy free standard shipping on eligible Australian orders over $129.
View Shipping
Dedicated Client Care
Our Client Care team is here to help with orders, products, sizing and more.
Contact Us
Continue Exploring
While You’re Here
Discover pieces designed to move through more of your day, without compromising how you feel in them.
Need help choosing? Our Client Care team is here.
