Shipping policy

Shipping Policy

At HARPAH, we want your order to arrive safely, quickly, and without unnecessary complications. Below is everything you need to know about the processing, shipping, and delivery of your order.

Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

During new releases, promotional periods, and public holidays, order processing may take slightly longer than usual. We appreciate your patience during these busy periods.

Shipping Within Australia

We offer fast, tracked shipping throughout Australia.

  • Free Express Shipping is available on eligible orders over AUD $129.

  • Shipping costs for orders under AUD $129 will be displayed at checkout.

  • Delivery usually takes approximately 3–7 business days after dispatch.

  • Delivery to regional or remote areas may take longer.

Delivery times are estimates provided by the shipping carrier and cannot be guaranteed.

International Shipping

HARPAH ships to selected international destinations.

International deliveries may take up to 15 business days after dispatch, depending on the destination, local carrier services, customs clearance, and local procedures.

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout based on your location.

Please note that delivery timeframes are estimates only. Customs inspections, public holidays, or carrier disruptions may occasionally cause delays beyond the estimated delivery period.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer. HARPAH does not control or determine these charges.

We recommend contacting your local customs authority before placing an international order if you require further information.

Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number and a link to follow its progress.

Please allow some time for the tracking information to become active after receiving your dispatch confirmation.

If you have not received your tracking email, please check your spam or junk folder before contacting us.

Incorrect Shipping Addresses

Please carefully check your shipping address before completing your order.

If you notice an error, contact us immediately at care@harpah.com. We will do our best to update your details before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, or because it was not collected, additional shipping charges may apply before the order can be sent again.

Delivery Delays

Delivery estimates are provided as a guide only. Delays may occur due to severe weather, customs inspections, carrier disruptions, high-volume periods, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist with a carrier investigation.

Lost or Missing Parcels

If your tracking shows that your parcel has been delivered but you cannot locate it, please:

  1. Check around the delivery location and any designated safe places.

  2. Ask members of your household, neighbours, or building management whether they accepted it.

  3. Contact the shipping carrier using your tracking number.

  4. Contact us at care@harpah.com if you still cannot locate the parcel.

We will work with the shipping carrier to investigate. Where an order is confirmed as lost in transit, we will provide an appropriate resolution in accordance with applicable consumer law.

Damaged Packages or Incorrect Items

Please inspect your order as soon as it arrives.

If your parcel arrives damaged, or if you receive an incorrect item, contact us as soon as possible at care@harpah.com.

Please include your order number and clear photographs of the parcel and item so we can assess the issue and make it right.

Split Shipments

In some cases, items from the same order may be sent separately. If this happens, you may receive more than one tracking number.

You will not be charged any additional shipping fees for a split shipment initiated by HARPAH.

Questions?

If you have any questions about shipping, tracking, or your order, please contact us through our contact form, email care@harpah.com, or speak with us through our online chat service.